Service Terms

These simple terms apply to every First Urban Clean booking. By booking you agree to them.

What’s included in a couch cleaning

A standard couch cleaning includes the couch body, seat cushions and back cushions. Decorative (throw) pillows are a separate add-on — just ask, we’re happy to quote them.

Stains — honest expectations

We use professional 200°F hot-water extraction, eco-friendly solutions and every tool available to us, and we will always do our absolute best. However, no cleaning company can guarantee complete removal of every stain. Some stains (old dye transfer, bleach spots, ink, some pet stains, sun fading) may be permanent, and results depend on the fabric and how the stain was treated before us. If we believe a stain won’t come out, we’ll tell you honestly before we start.

Arrival window

Your booked time is the center of a 15-minute arrival window: for a 9:00 appointment your cleaner arrives between 8:45 and 9:15. Denver traffic and parking are real — if we’re ever running beyond the window, we’ll call or text you right away.

Cancellations & rescheduling

Plans change — rescheduling is free anytime using the link in your confirmation email. Cancellation is free with more than 48 hours’ notice. Cancellations less than 48 hours before the visit carry a $30 late-cancellation fee, since that slot was held for you and can rarely be re-filled on short notice.

Payment

No deposit for standard bookings. Pay after the job — cash, check, Zelle, Venmo, Cash App, or card (a card processing fee applies to online card payments).

Access & preparation

Please clear small items off the furniture and secure pets in another room. Fabrics need a few hours to dry — we’ll tell you the exact time on site.

Questions

Call or text (720) 692-5258, or email support@1urbanclean.com.