Privacy Policy
This policy explains how First Urban LLC, doing business as First Urban Clean (also shown as “1 Urban Clean”, website 1urbanclean.com), handles your personal information. Last updated: September 27, 2026.
What we collect
When you book or contact us: your name, email, phone number, service address and ZIP code, the items you want cleaned, your appointment time and any notes you leave for us. If you pay by card, payment is processed by Stripe — we never see or store your full card number.
How we use it
Only to provide the service: confirm and remind you about your appointment, get to your address, contact you about changes, take payment, send a receipt and ask how we did. We also use basic website analytics (Google Analytics, Google Ads and Meta conversion measurement) to understand which pages and ads work; these tools use cookies and may receive hashed contact details when you complete a booking.
How we contact you: email and text messages
We communicate with customers by email and, only if you opt in, by text message (SMS). By booking you agree to receive emails about your order: booking confirmation, a reminder before the visit, notices of reschedules or cancellations, payment receipts, a request to review our work, and an occasional follow-up when it may be time for your next cleaning. You can ask us to stop non-essential emails at any time by replying to any of them.
Text messages (SMS)
We text you only if you tick the optional SMS box on the booking form. Messages are about your appointment only: booking confirmation, a reminder before the visit, and notices if it is rescheduled or canceled. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Your phone number is used only by First Urban LLC (First Urban Clean) and by our messaging provider (Twilio) to deliver these messages.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Who we share with
Only service providers that help us run the business, and only what they need: Stripe (payments), Twilio (text messages), our email provider (confirmations and receipts), and our scheduling system. We do not sell your personal information. We may disclose information if required by law.
How long we keep it
We keep booking records as long as needed for service history, accounting and tax purposes. You can ask us to delete your information at any time, unless we are legally required to keep it.
Your choices
Reply STOP to stop texts, use the unsubscribe link in marketing emails, or contact us to see, correct or delete your information.
Contact
First Urban LLC (dba First Urban Clean), 1995 E Coalton Rd, Superior, CO 80027. Call or text (720) 592-6737, or email support@1urbanclean.com. See also our Service & SMS Terms.